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Important Information

Visit our FAQ page to find out what to expect during your experience and for answers to frequently asked questions.

Online Box Office

Tickets are only available online, and there is no box office on site. Please purchase your tickets in advance to secure your spot for each event.

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Family on balcony overlook atrium with Christmas tree in lights at Gaylord Palms
Main Atrium View Room - Guaranteed High Floor

ICE! is Back at Gaylord Palms

This signature Gaylord Hotels Original Experience is a delightful winter wonderland of fun! Click to learn more about this iconic experience featuring sculptures from your favorite Christmas story in more than two million pounds of ice and to book your ticket today!
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Christmas at Gaylord Palms

Nov. 18, 2022 –Jan. 1, 2023
There is no better way to celebrate the holidays than gathering your family for Christmas at Gaylord Palms Resort & Convention Center in Kissimmee.

ICE! returns this holiday season. Step into a wonderland carved by expert artisans out of two million pounds of colorful ice. You'll see the story of Dr. Seuss’ How the Grinch Stole Christmas!™ in larger-than-life sculptures and even plunge down slides made entirely of ice in this Gaylord Hotels original experience.
Holiday decor
ICE! featuring Dr. Seuss’ How the Grinch Stole Christmas!™ View More
Snow Factory tube slide
Ride tubes down a thrilling plummet slide at Snow Factory. Learn More
Kids throwing snowballs at Snow Factory at Gaylord Palms
Build and toss real snowballs to boost the power of the snowmaking machines. Learn More
Kids throwing snowballs at Snow Factory at Gaylord Palms
Build and toss real snowballs to boost the power of the snowmaking machines. Learn More
Family on room balcony overlooking atrium decorating in holiday lights with large Christmas Tree
Discover acres of magnificent decorations, our impressive 60-foot Christmas tree, and more! View Holiday Rooms
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“Christmastime at Gaylord Palms is magical for ALL ages”

– Connie W.