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Gaylord Palms - 6000 West Osceola Parkway, Kissimmee, Florida 34746 Gaylord Palms - 6000 West Osceola Parkway, Kissimmee, Florida 34746
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Family on balcony overlook atrium with Christmas tree in lights at Gaylord Palms
2023 ICE! Package
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Gaylord Palms Florida Exterior View

What To Expect - FAQs

Where can I buy my tickets?
Advance purchase of tickets online is required. In order to encourage contactless service, there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.
Can I buy my tickets at the resort?

No, there are no box offices at the resort. All tickets can be purchased online only, and an electronic ticket will be emailed to you.
Are the tickets anytime tickets?
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. It is very important for all attractions that have timed entry, that you are not late for your selected time slot.
How do I get my tickets if they are part of a package?
All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
What do I do if I miss my timeslot?
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.
Is there a processing fee for tickets?
Yes, there is a $3 plus tax processing fee per ticket purchased for the following attractions: ICE!, Snow Flow Mountain, Cirque: Spirit of Christmas, and ticket bundles.
Do I need to be a hotel guest to buy tickets?
While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests. Reservations for four of our popular holiday meals – Breakfast with Charlie Brown™ & Friends, Thanksgiving Dinner, Christmas Dinner, and New Year’s Eve Buffet – are only available for overnight resort guests staying on the dates of these meals. Advance purchase is required, and reservations are available on a first-come, first served basis. 
Are tickets refundable? 

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.    

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.    

Ticket insurance is available for purchase, and insurance cancellation policies will apply.
Can I change my time slot? 
You may change your time slot for ICE! based on availability by replying to your ticket confirmation email.
Can I combine ticket discounts?
No, only one discount can be applied per ticket.
What time do I need to arrive for my timed ticket?

Please plan to arrive 10 min early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
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