It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.
Yes, there is a $3 plus tax processing fee per ticket purchased for the following attractions: ICE!, Snow Flow Mountain, Cirque: Spirit of Christmas, and ticket bundles.
You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You may park in our parking garage, which is most convenient if you also plan to also visit our atrium. You can also park in the guest parking located near the Convention Center, which is the most convenient for guests visiting ICE! and enjoying other activities in Alpine Village.
All guests are provided Gaylord Palms' signature blue parkas to help keep warm. These parkas are calf-length, winter coats with hoods. Parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, you'll want to dress warm for the occasion. (Think winter at the North Pole.) Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.
All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required.
Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer’s information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Palms Resort is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed.
Admission to ICE! does not include complimentary hot chocolate. Hot chocolate is available for purchase in Snowy's Snack Shack, located in Alpine Village.
You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you'll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes.
Yes! Big kids can join the fun! The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides.
ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time - such as to get something to eat or enjoy another activity - and then re-enter.
Please plan to arrive 10 min early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
