What To Expect - FAQs

Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Palms Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Alpine Village, which include ICE!, Snow Flow Mountain, Gingerbread Decorating Corner, Snowball Build & Blast, Elf Training Academy, and our Market Square Christmas shop one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.

Overnight guests may click here to secure your Extra Cool Hour exclusive benefit to the above attractions. Please note, you will need to use the code provided in your pre-arrival email when checking out.  

Advance purchase of tickets online is required. Please not that there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction. Our resort is cashless throughout your experience.

No, there are no box offices at the resort. All tickets can be purchased online only, and an electronic ticket will be emailed to you.

Please plan to arrive 10 min early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.

Yes, self-parking is $35.00 plus tax. Valet parking is $47.00 plus tax. In and out privileges are for overnight guests only. Day guests are charged per entry. Please note our resort is cashless throughout your experience.

All guests are provided Gaylord Palms’ signature blue parkas to help keep warm. These parkas are calf-length, winter coats with hoods. Parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, you’ll want to dress warm for the occasion. (Think winter at the North Pole.) Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.

Ticket insurance is available for purchase, and insurance cancellation policies will apply. Please note our resort is cashless throughout your experience.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.    

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.    

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

Gaylord Palms Resort & Convention Center accepts credit card and mobile payments only, including front desk, food and beverage locations, retail, special events, parking, etc.