Download the free Gaylord Hotels app for step-by-step directions to your room, meeting areas, and other hotel amenities and to access everything you need for your stay, including dining reservations, activity and event tickets, and reservation info. Available for download on the Apple App Store or Google Play Store today.
Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Palms Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Alpine Village, which include ICE!, Snow Flow Mountain, Gingerbread Decorating Corner, Snowball Build & Blast, Elf Training Academy, and our Market Square Christmas shop one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
Advance purchase of tickets online is required. Please not that there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction. Our resort is cashless throughout your experience.
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. It is very important for all attractions that have timed entry, that you are not late for your selected time slot.
All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
Please plan to arrive 10 min early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.
While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests. Reservations for four of our popular holiday meals – Breakfast with Charlie Brown™ & Friends, Thanksgiving Dinner, Christmas Dinner, and New Year’s Eve Buffet – are only available for overnight resort guests staying on the dates of these meals. Advance purchase is required, and reservations are available on a first-come, first served basis.
During select peak dates this holiday season, dining reservations to all table-service restaurants will be exclusive to overnight resort guests. Dining reservations for overnight guests can be booked through a special link in pre-arrival communications. Advance reservations are highly recommended and available on a first-come, first-served basis.
Yes, the live stage shows are open for day guests to enjoy, and ticket prices are available at ChristmasAtGaylordPalms.com. Please keep in mind – if you drive a vehicle to the resort, there is a parking fee.
You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You may park in our parking garage, which is most convenient if you also plan to also visit our atrium. You can also park in the guest parking located near the Convention Center, which is the most convenient for guests visiting ICE! and enjoying other activities in Alpine Village.
Yes, self-parking is $35.00 plus tax. Valet parking is $47.00 plus tax. In and out privileges are for overnight guests only. Day guests are charged per entry. Please note our resort is cashless throughout your experience.
All guests are provided Gaylord Palms’ signature blue parkas to help keep warm. These parkas are calf-length, winter coats with hoods. Parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, you’ll want to dress warm for the occasion. (Think winter at the North Pole.) Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.
Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer’s information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Palms Resort is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed.
Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.
Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.
Ticket insurance is available for purchase, and insurance cancellation policies will apply.
You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you’ll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes.
Yes! Big kids can join the fun! The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides.
ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time – such as to get something to eat or enjoy another activity – and then re-enter.