What To Expect - FAQs

Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Palms Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Alpine Village – which includes ICE!, Snow Flow Mountain, Gingerbread Decorating Corner, Snowball Build & Blast, Elf Training Academy, and our Market Square Christmas shop one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale, and a room key must be presented at entrance.

Overnight guests may click here to secure your Extra Cool Hour exclusive benefit to the above attractions. Please note, you will need to use the code provided in your pre-arrival email.

Link: https://tickets.gaylordpalms.com/?category=70

No, there are no box offices at the resort. All tickets can be purchased online only, and an electronic ticket will be emailed to you.

Please plan to arrive 10 min early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.

It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see the Guest Services desk outside Alpine Village for further details.

Yes, self-parking is $38.00 plus tax. Valet parking is $50.00 plus tax. In and out privileges are for overnight guests only. Day guests are charged per entry. Please note our resort is cashless throughout your experience.

All guests are provided Gaylord Palms’ signature blue parkas to help keep warm. These parkas are calf-length, winter coats with hoods. Parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, you’ll want to dress warm for the occasion. (Think winter at the North Pole.) Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.

Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer’s information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Palms Resort is not responsible for damage to any phone and/or camera equipment. One thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, monopods, tripods and related equipment are not allowed.

The Chill Pass is an exclusive benefit for overnight guests of Gaylord Palms Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE!. ICE! tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale. 

ICE! is a one-time-entry attraction. However, you may step outside of the exhibit to quickly warm up and then re-enter. (You may not leave the attraction for an extended time – such as to get something to eat or enjoy another activity – and then re-enter.) 

Gaylord Palms Resort & Convention Center accepts credit card and mobile payments only, including front desk, food and beverage locations, retail, special events, parking, etc.